Can I cancel my policy if my trip has been cancelled due to Coronavirus?
All policies can be cancelled within the cooling-off period (14 days of receiving the policy wording), providing you have not made a claim or taken a trip to which the insurance applies.
If you have a single trip or long stay policy and your trip has been cancelled due to coronavirus we can amend the travel dates providing the trip is completed within a year of the policy’s inception. Alternatively, we can cancel your policy and provide a 75% refund of the premium (outside of the cooling-off period). Please be aware we can only cancel your policy if you won’t be making a claim on the policy. If you want to cancel please call us on 01342 336 606.
Annual multi-trip policies purchased from 1 July 2020 will not be entitled to a refund outside of the cooling-off period.
If you have an annual multi-trip policy with a start date on or after 1 January 2020 please call our Red Pennant team on 01342 336 606 and we can discuss options with you.
We are not able to accept cancellation requests of annual multi-trip policies issued prior to 1 January 2020.
If you are experiencing financial difficulties as a result of the recent Coronavirus and consequent lockdown please contact our Red Pennant assistance team on 01342 336 606 and we may be able to help.