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Caravan Cover documents and claim guidance

Download our Caravan Cover documents to learn more about what is covered and any limitations and exclusions which might apply.

How to make a claim

Nobody wants to have to make a claim, but if the worst happens, we've put together the information below to support you, and the necessary documentation we need to process your claim. Our claims handling is provided on our behalf by Devitt, who are there to help throughout the process.

We're aware repairers are experiencing significant delays with obtaining replacement caravan parts from UK and European manufacturers. This may result in additional delays when it comes to having your caravan repaired.

Downloads

If your caravan is stolen

  1. Notify the police immediately

  2. Call 01342 336 610 to notify us that your caravan has been stolen

  3. Complete the theft claim form

  4. Send your claim form along with the following documents:

    • Proof of purchase for your caravan

    • Proof of ownership for items stolen, including receipts, manuals or pictures

Downloads

For all other claims

    1. Complete the general claim form
    2. Check what documents you need to send us using the what you need for your claim table below
    3. Send us your claim form along with the necessary documents

Send in your claim form

Complete the online theft claim form here or download the claim form and then:

  • Edit the downloaded claim form directly (if you have the appropriate software), save and email it to caravanclaims@devittinsurance.com
  • Print and complete the downloaded claim form, then scan the completed form and email it to caravanclaims@devittinsurance.com
  • Print and complete the downloaded claim form, take a photo of the completed form and email to caravan and email to caravanclaims@devittinsurance.com. Please check the images are clear and legible otherwise you may be requested to send in another format.
  • Print and complete the downloaded claim form and post it to us at Caravan Claims, Devitt Services Ltd, North House, St Edwards Way, Romford, Essex, RM1 3PP

If you are unable to edit or print a claim form please call our claims team on 0345 300 4641 to request a claim form.

Choosing your repairer

You will need to find a suitable repairer to carry out the work on your damaged caravan, trailer and/or awning, however, we are here to help if you need us; whether it’s to give you details of a local repairer or if you think your caravan is a write-off, please call our claims team on 0345 300 4641.

If the caravan is still under warranty we recommend you contact a repairer approved by the manufacturer otherwise your warranty cover could be prejudiced.

Towing your damaged caravan

When there’s serious damage that renders your caravan untowable, please call our claims team on 0345 300 4641.

If your caravan is damaged but remains towable, make any temporary repairs needed to prevent further damage.

What is a Repair Estimate and how to get one

The Repair Estimate is provided by your chosen repairer and will detail the specific damage incurred. It will also include a detailed breakdown of how much it will cost to repair your caravan. If you are unsure how to go about getting a Repair Estimate please call our claims team on 0345 300 4641.

For any claim of £1,000 or above, we ask you to get at least one estimate for the repair/s. It is unusual to ask for a second estimate, however, if we feel the costs are excessive or are aware that the repairer you have chosen has completed unsatisfactory work in the past, we may ask you to get another estimate or refer you to a specific repairer.

What is a Damage Report and how to get one

The report will confirm the cost to repair the damaged item or will state whether it’s beyond repair. This can be obtained by a reputable retailer. If you are unsure how to go about getting a Damage Report please call our claims team on 0345 300 4641.

Claiming for loss or theft of contents and equipment

Please send us proof of ownership for the items you're claiming. This can be in the form of a receipt, manual or photograph

Personal accident or third party claims

Please call our claims team on 0345 300 4641. We’ll need some information about your claim so we can tell you what documentation we need.

 

Summary of what you need depending on your claim type

Claim type

Repair estimate

Proof of ownership

Damage report

Caravan damage

Yes

Yes

N/A

Awning damage

N/A

Yes

Yes

Contents / equipment damage

N/A

Yes

Yes

Contents / equipment loss or theft

N/A

Yes

N/A

Trailer tent damage

N/A

Yes

N/A

Fire, flood, hail or storm damage

Yes

Yes - for any items you wish to claim for

N/A

Internal caravan damage such as:

  • shower tray

  • Window

  • motor mover

Yes

N/A

N/A

Rooflight damage

Yes

Yes - for any items you wish to claim for

N/A

Detachment or snaking accident

Yes

Yes - for any items you wish to claim for

N/A

Loss of nearside wheel

Yes

Yes - for any items you wish to claim for

N/A

Tyre failure

Yes

N/A

N/A

Vandalism

Yes

Yes - for any items you wish to claim for

N/A

 

After you've made a claim

Once the claims team receives your claim, they will assess it and contact you, usually within two working days, to advise you of the next steps. Any repairs over £1,000 must be submitted for approval.

An Assessor or Loss Adjuster might be appointed to your case and they will contact you to arrange an inspection at a convenient time. Once repairs have been approved, you will need to book your caravan into your repairer.

Top questions

When will my caravan be covered?

Your caravan is covered all the time including when it’s in storage, on your drive, on the road or on site. You'll be covered against accidental damage or loss from theft,  vandalism, storm, and flood. Please read the relevant cover booklet on our cover documents page for full details.

When do I pay my cover excess?

Depending on the type of claim you’re making, the cover excess will be deducted from the claim payment or you will pay your cover excess to the repairer on completion of repairs. This is after you have signed a satisfaction note to confirm you are happy with the work you’ve had carried out.

How long do repairs take?

Repair timescales vary depending on things like, how long it takes for parts to come in, the complexity of the repair and the availability of the repairer. Check with your repairer when they give you a repair quote, to give you a time-scale of when they expect to complete the work. Unfortunately repairers have no control over when parts come in.

Do I have to continue to pay my Direct Debit instalments if I make a claim?

You must continue to make your monthly payments for the remainder of the cover period. If your caravan can’t be repaired and is ‘written off’, then we will deduct the rest of the monthly payments due for the remainder of the cover period from your settlement which means you will not have to pay the remainder of the instalments

How long does it take to receive settlement?

We will deal with your claim as quickly as possible; however settlement times are influenced by many factors.

How will my claim be paid to me?

All claims payments are issued by cheque.

What if I haven’t got proof of ownership or the right documents?

We ask that you provide proof of ownership to validate your claim. We appreciate this isn’t always easy so we accept evidence in the form of photographs, manual or receipts. Where there is no proof of ownership, we may make a deduction; this will be discussed when issuing your settlement.

If there is no guidance or documentation for the claim you're making, please call our claims team on 0345 300 4641.

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