Helping our members get the most from the great outdoors

We’re proud of our history, and our rich heritage of love for the great outdoors dates back to the merry band of outdoor enthusiasts who formed a Club for like-minded caravanners in 1907.

Today, we’re a Club representing over one million members, focusing on the experiences and adventures that can be enjoyed across the UK.

With over 2,700 sites across the UK and Europe, we’re Europe’s largest touring community, offering our members access to great locations at great prices, hundreds of member offers, quality insurance products, free technical advice and much more. We also offer glamping holidays through our sister brand Experience Freedom.

Work for us

View our Equality and Diversity policy

Policy Statement 

The Club is committed to providing equal opportunities in employment and to avoiding unlawful discrimination to its employees and job applicants and when dealing with customers, suppliers or other work-related contacts or when wearing a work uniform). This policy is intended to assist the Club to put this commitment into practice and compliance with this policy should also ensure that employees do not commit unlawful acts of discrimination. Striving to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect is an important aspect of ensuring equal opportunities in employment. 

It is unlawful to discriminate directly or indirectly in recruitment or employment because of: 

Age, Disability, Sex, Gender reassignment, Pregnancy, Maternity, Race (which includes colour, nationality and ethnic or national origins), Sexual orientation, Religion or belief, or because someone is married or in a civil partnership. These are known as Protected Characteristics. 

The policy applies to all aspects of employment with the Club, including recruitment, pay and conditions, training, appraisals, promotion, conduct at work, disciplinary and grievance procedures, and termination of employment. 

Discrimination after employment may also be unlawful, e.g. refusing to give a reference for a reason related to one of the protected characteristics. 

The policy covers Equality and Diversity in the workplace and in any work areas associated/connected to the workplace, including business trips and work-related social events and should be read in conjunction with the Club’s Bullying and Harassment policy. 


You must not treat somebody less favourably because of a Protected Characteristic, than you would treat other people without that Protected Characteristic, including current and former employees, job applicants, clients, customers, suppliers and visitors. This applies to any actions taken in the course of employment whether in the workplace, outside the workplace (when dealing with customers, suppliers or other work-related contacts or when wearing a work uniform), and on work-related trips or events including social events. 

Types of unlawful discrimination 

Direct discrimination is where a person is treated less favourably than another because of a Protected Characteristic. Examples of direct discrimination would be; refusing to employ a woman because she is pregnant. 

In limited circumstances, employers can directly discriminate against an individual for a reason related to any of the Protected Characteristics where there is an occupational requirement. The occupational requirement must be crucial to the post and must be justified objectively by showing that it is a proportionate means of achieving a legitimate aim. 

Indirect discrimination is a provision, criterion or practice (PCP) that applies to everyone but adversely affects people with a particular Protected Characteristic more than others, and is not justified. For example, requiring a job to be done on a Friday evening/Saturday would adversely affect Orthodox Jews because of their belief in the Sabbath. Such a requirement would be discriminatory unless it can be objectively justified. 

Harassment includes sexual harassment and other unwanted conduct, relating to one of the Protected Characteristics that has the purpose or effect of violating a person's dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment. It does not matter whether or not this effect was intended by the person responsible for the conduct. 

Associative discrimination is where an individual is directly discriminated against or harassed for association with another individual who has a Protected Characteristic. 

Perceptive discrimination is where an individual is directly discriminated against or harassed based on a perception that he/she has a particular Protected Characteristic when he/she does not, in fact, have that protected characteristic

Victimisation occurs where an employee is subjected to a detriment, such as being denied a training opportunity or a promotion because he/she made or supported a complaint or raised a grievance, or because he/she is suspected of doing so. However, an employee is not protected from victimisation if he/she acted maliciously or made or supported an untrue complaint. 

Failure to make reasonable adjustments is where a physical feature or a provision, criterion or practice puts a disabled person at a substantial disadvantage compared with someone who does not have the same disability and the employer has failed to make reasonable adjustments to enable the disabled person to overcome the disadvantage. 

Equal opportunities in employment 

The Club will avoid unlawful discrimination in all aspects of employment including recruitment, promotion, opportunities for training, pay and benefits, discipline and selection for redundancy. 

Person and job specifications will be limited to those requirements that are necessary for the effective performance of the job. Candidates for employment or promotion will be assessed objectively against the requirements for the job, taking account of any reasonable adjustments that may be required for candidates with a disability. 

The Club will provide guidance in equal opportunities to managers and others likely to be involved in recruitment or other decision making where equal opportunities issues are likely to arise. 

Please refer to the Recruitment Policy for further guidance. 

Your responsibilities 

Every employee is required to assist the Club to meet its commitment to provide equal opportunities in employment and avoid unlawful discrimination. 

Employees can be held personally liable as well as, or instead of, the Club for any act of unlawful discrimination, whether intentional or not. Employees who commit serious acts of harassment may be subject to the disciplinary process. 


If you consider that you may have been unlawfully discriminated against, you may use the Grievance procedure or the Bullying and Harassment Policy to make a complaint. 

The Club will take any complaint seriously and will seek to resolve any grievance that it upholds. You will not be penalised for raising a grievance, even if your grievance is not upheld. However, making a false allegation deliberately and that is both untrue and made in bad faith may be treated as misconduct and dealt with under our Disciplinary Procedure. . 

Training and guidance 

The Club will provide training and guidance to its managers and others likely to be involved in recruitment or other decision making where equal opportunity issues are likely to arise. 

The Club will provide training to all existing and potential new employees to help them understand their rights and responsibilities, and what they can do to create an environment free of bullying and harassment.

View our Gender Pay Report

This is the first year of Gender Pay Reporting and our position is well-placed compared to the national average. Indeed, the Club works hard to create an environment where everyone is treated equally and with courtesy, dignity and respect and in which we strive to embrace diversity, eliminate discrimination and remove any pay gaps. We have a good mix of male and female employees across our business and this has helped us achieve a positive outcome.

Hourly Pay

Our mean
1 gender pay gap is 11.8% in favour of males, whereas our median2 pay gap is 3.6% in favour of females, which compares favourably against the national median gender pay gap of 18.1%.

The Club employs around 25% more women than men. The table below shows the percentage of men and women working in each pay quartile3 along with the associated mean and median pay gaps.

Quartile% of males% of femalesMean Pay GapMedian Pay Gap
Upper 40% 60% 33.8% 39.4%
Upper middle 39% 61% -3.5% -6.4%
Lower middle 51% 49% 0.05% 0%
Lower 47% 53% 0.2% 0%
Overall 45% 55% 11.8% -3.6%

Our aim is always to attract and recruit the best person for the job across all levels, whatever their gender and we ensure our roles are positioned so they appeal to a wide range of suitable candidates. It is important to us that we not only attract an equal mix of candidates for all the roles we offer, but also that, once employed, people are given an equal opportunity to progress.

Bonus Pay

Our median Bonus Gap is 42.6%, but still falls below the national average of 57%4. The percentage receiving a bonus is Male – 16% and Female - 31%.

The underlying reason for such a high bonus pay gap compared to the hourly pay gap is the different way in which the two gaps are calculated with respect to part time workers. The hourly pay gap calculation weights the results according to the number of hours worked by an individual, whereas the bonus gap calculation does not.

For example, a male employee working full time (37 hours a week) and a female employee working part time (18.5 hours a week) are both paid the equivalent of £30,000 per year and receive a 5% annual bonus. The male full time worker would receive a bonus of £1,500 and the female part-time worker would receive £750. The hourly pay gap in this example is 0% but the bonus pay gap is 50%, even though both employees are paid a bonus at the same rate per hour worked. It therefore appears that the male is receiving a higher bonus than the female, but when both earn the same full-time equivalent salary. As the majority of our part-time employees, who are eligible for a bonus, are female, this calculation method accounts for an element of the reported gap in bonus pay.

1 All the male salaries divided by the number of men; the same calculation for females.
2 The middle salary value when all are put in value order from highest to lowest.
3 All employees and salaries from the highest to the lowest, then split equally into quartiles.
4 Office of National Statistics.