Coronavirus (COVID-19) FAQs

Membership

Will you be pausing, refunding or cancelling memberships while campsites remain closed?

During these difficult times we believe the best thing we can do for the longevity of the Club, and the membership as a whole, is to ask members to support the Club by renewing their membership when it is due if they are able to. By renewing your membership it enables us to continue providing all the things you love and enjoy such as producing the monthly magazine; the Sites Directory and Handbook; keeping our Contact Centre open; investment in campsite redevelopments - including a significant upgrade to the broadband infrastructure; providing member offers for use when at home or touring - members saved £3m last year on items such as groceries, drinks, games, cars, pet food and clothing to name but a few as well as benefiting from the VAT discount when staying on-site.

We are hugely grateful to all the members who have continued to support the Club.

Will members continue to receive access to a huge range of member benefits such as great savings, Club magazine etc?

Members will still be able to access the Club's vast array of members benefits, the Club magazine, and the online forum Club Together. Regrettably, due to the Government restrictions, some member offers may not be available at present but members can still shop and save with a variety of Club partners', including Cotswold Outdoor, Raleigh, ViewRanger and Chemist Direct.

See all member offers

Will cancelling my membership affect any forward bookings I have at Club campsites?

Yes, if you cancel your membership all forward bookings would be cancelled, or if the site welcomes non-members you can stay and pay the £13 a night non-member fee supplement.

Will cancelling my membership affect any of the other product and services I hold with the Club? (i.e. Caravan Cover, Motorhome Insurance, MayDay, Red Pennant etc.)

These products will remain in place, but cannot be renewed unless you are a member.

Will I continue to receive my Club magazine?

Yes. If there are problems with production or the post and for our Overseas Members, then you'll still be able to read the latest issue and archive of back issues on the Magazine App or online.

You can download the app to your device from the Android Play Store and the Apple App Store.

Will I still be able to make use of the member offers whilst the sites are temporarily closed?

Yes, but depending on the offer there may be restrictions. Please see each provider's website for details.

Great Savings Guide

Is the Great Savings Guide still available?

Yes, we have negotiated hundreds of discounts at attractions and experiences across the UK. You can view the full list of venur discounts here: www.camc.com/greatsavingsguide

Please note the discounts are subject to change and we are updating the website as and when we receive official notifications from the venues directly.

Are all the Great Savings Guide discounts still available?

Opening dates and times vary for each venue and we recommend you check the venue website or contact them directly before travelling to avoid disappointment. Please note some venues may now require pre-booking online or by phone and some will be offering a reduced number of tickets to ensure social distancing. All venues reserve the right to amend, replace or withdraw their discount without prior notification. Please note we are updating the website as and when we receive official notifications from the venues directly. 

How do I get my Great Savings Guide discount?

You can view the full list of venues and discounts here: www.camc.com/greatsavingsguide. All venues operate different discount redemption methods. Each venue will use one of the following methods: 1. Presenting Great Savings Guide voucher at point of entry/purchase. 2.Pre-booking using a discount code. 3. Pre-booking using a bespoke booking link. Please visit the individual venue page on our website and follow the 'How to get this discount' instructions for details. We recommend that you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further asssistance please contact the Great Savings Guid helpline on 01462 889 010. The helpline is an external agency with working hours from Monday to Friday 09:00 to 17:00 hours.

How do I find out if a Great Savings Guide attraction is open?

We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

How do I find out if a Great Savings Guide attraction is still honouring the discount?

All venues reserve the right to amend, replace or withdraw the offer without prior notification (as stated in the Great Savings Guide Terms and Conditions). Please note we are updating the website as and when we receive official notifications from the venues directly. We recommend you check the venue website and/or contact the venue directly before travelling to avoid disappointment. For further assistance please contact the Great Savings Guide helpline on 01462 889 010. The Great Savings Guide helpline is an external agency which operates from Monday to Friday 09.00 to 17.00 hours.

Member offers

Will I still be able to make use of the member offers whilst the sites are temporarily closed?

Yes, but depending on the offer there may be restrictions. Please see each provider's website for details.


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