FAQs

Caravan and Motorhome UK Club campsite fees and Experience Freedom accommodation only, including camping, camping pods, glamping pods, glamping cabins, yurts and safari tents.

E-Gift vouchers cannot be redeemed against campsites in the Republic of Ireland, Affiliated campsites, Certificated Locations, Seasonal pitches or Storage pitches.

• To redeem against Caravan and Motorhome Club UK Club campsite fees simply present your E-Gift voucher to the staff upon arrival at Reception and they will do the rest.
• To redeem against Experience Freedom accommodation, phone the Experience Freedom team on 01342 777 533. The E-Gift voucher amount will be subtracted from the booking total at the time of booking.

Yes, they can be used on any date subject to availability. E-Gift vouchers must be redeemed within 365 days, an expiry date will be displayed on the E-Gift voucher.

This is a live E-Gift voucher and any balance will remain as a credit on the voucher until all of the balance is used or the expiry date is reached.

For Caravan and Motorhome Club visit camc.uk.vouchersandgifts.com click on 'Check Balance' and enter your voucher code.

For Experience Freedom visit experiencefreedom.uk.vouchersandgifts.com click on 'Check Balance' and enter your voucher code.

Unfortunately, our E-Gift vouchers are non-refundable.

Please contact our team on 01342 318 813 who will reissue the E-Gift voucher for you.

Please contact our team on 01342 318 813 who will reissue the E-Gift voucher for you.

No, these E-Gift vouchers have a cash value that can be used towards a stay on a UK Club campsite, they are not the equivalent of a Site Night voucher.

Yes, you can pay using a combination of paper vouchers, E-Gift vouchers and/or cash and card.

Yes, the E-Gift voucher can be sent directly to a friend or family member email address with a personalised message.

Paper vouchers are no longer available.

Yes, paper vouchers are valid until the expiry date. Expiry dates are stated on the voucher.

Yes, you can select your preferred delivery date.

The maximum value per E-Gift voucher is £500. You can order multiple E-Gift vouchers. Please remember the expiry date is 365 days from despatch, the expiry date will be displayed on the voucher.

The E-Gift voucher should arrive in your email inbox immediately after the purchase or on your chosen delivery date. Please check your junk/spam folders before contacting the Caravan and Motorhome Club or Experience Freedom. If the E-Gift voucher is not appearing in your inbox or your junk/spam folder please contact our team on 01342 318 813 who will reissue the voucher for you.

E-Gift vouchers are emailed immediately after the purchase or on your preferred delivery date.

Unfortunately, our E-Gift vouchers can only be purchased within the UK, this is a security measure that is in place to prevent fraudulent transactions.

Unfortunately, our UK Club Site vouchers are no longer available to purchase. The promotion ended at 5pm on 30 June 2020.

The vouchers can be used for touring stays on UK Club Sites only, including racecourse sites that are managed by the Club. They are not valid on Affiliated Sites or Certificated Locations, nor can they be used to pay for seasonal pitches, storage, Experience Freedom accommodation or Holiday Cottages.

Unfortunately, our UK Club Site Vouchers are non-refundable.

No, these vouchers have a cash value that can be used towards a stay on site, they are not the equivalent of a site night.

Yes, they can be used on any date once the site network is open to the end of 2022; these are the equivalent of cash.

All orders up to and including 28 April 2020 received vouchers with no expiry date. All orders from 29 April 2020 onwards will receive vouchers valid until 31 December 2022.

Unfortunately, the Club is unable to replace lost vouchers.

The vouchers may be exchanged for services of a higher price than the face value of the voucher on payment of the difference and cannot be exchanged for cash. Change will not be given.

Our site team will manage this through a dedicated contactless process upon arrival at site.