Terms and conditions
1. Information about us
1.1 We operate the website www.caravanclub.co.uk (our website). We are The Caravan Club Limited, a company limited by guarantee registered in England and Wales under company number 00646027 with our registered office at:
East Grinstead House
East Grinstead
West Sussex
RH19 1UA
This is also our main trading address. Our VAT number is 239 7193 31.
2. Use of our website
2.1 Your use of our website is governed by our terms and conditions of website use. Please take the time to read this, as it includes important terms which apply to you.
2.2 The images of our Club sites on our website are for illustrative purposes only. Although we make every effort to present a true reflection of our Club sites and their surroundings, there may have been changes to either since the images were taken.
2.3 You may view the indicative prices of pitches at our Club sites and make bookings, subject to availability, for pitches at our Club sites through our website.
2.4 You may only make a booking if you are at least 18 years old.
2.5 We intend to rely upon these booking terms and our privacy policy, cookie policy and terms and conditions of website use in relation to the contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents (for example, our site staff), variations to these booking terms will only be valid when confirmed in writing by us.
3. How we use your personal information
3.1 We only use your personal information in accordance with our privacy policy and cookie policy. Please take the time to read these, as they include important terms which apply to you.
4. How the contract is formed between you and us
4.1 Our booking process allows you to check and amend any errors before submitting your booking to us. Please take the time to read and check your booking at each stage of the booking process. Please note any changes to your details cannot be amended once the booking is confirmed. You may amend your booking details directly with the site. We cannot be held responsible if a change in your details means we can no longer accommodate you or your outfit at a Club site.
4.2 We will confirm your booking by sending you an email that confirms we have availability for your party and outfit on the dates you requested when you made the booking (booking confirmation). The contract between us will only be formed when we send you the booking confirmation.
4.3 By making a booking you agree to comply with the Club site rules and keeping safe on a Club site terms and you acknowledge that these are duly incorporated into and form part of the contract.
5. Our right to vary these terms
5.1 We may revise these booking terms from time to time in the following (but not exclusive) circumstances:
(a) changes in how we accept payment from you
(b) changes in relevant laws and regulatory requirements
(c) changes in how we allow you to make or administer bookings at a Club site.
5.2 Every time you enter into contract, the booking terms in force at the time the contract is formed will apply.
5.3 Whenever we revise these booking terms in accordance with this paragraph 5, we will keep you informed and give you notice of this by stating that these booking terms have been amended and the relevant date at the top of this page.
6. Price of Club site pitches
6.1 The prices shown on our website and the booking confirmation are indicative only, and the final price for your booking will be determined when you arrive at our Club site. It is only at this point we can confirm your party accords with your booking.
6.2 It is always possible that, despite our reasonable efforts, our indicative prices for a Club site may be incorrect. Should we discover an error in the indicative price of your booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your booking to you at the incorrect (lower) price.
6.3 Generally, we set indicative prices for our Club sites once a year. We may, however, from time to time, need to make changes to the indicative prices to, for example, offer special discounts or reflect enhanced facilities at the Club Site. In such circumstances, the following shall apply:
(a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we will charge the lower amount and
(b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and we will give you the option of continuing your booking at the revised indicative price or cancelling your booking.
If we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing.
6.4 The price of a booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your contract and the date of your stay, we will adjust the VAT you pay.
7. How to pay
7.1 You can only pay for your booking using cash, site night vouchers, debit card or credit card, or gift vouchers. Our Club sites accept the following debit and credit cards: MasterCard and Visa.
7.2 You must pay the whole price due for your booking on arrival at the Club site.
7.3 From 2 February 2013, any site night vouchers redeemed at a Club site for the price of your booking will automatically be allocated against the earliest night(s) of the booking and will not be refundable or replaced if not used for that booking. This will apply to site night vouchers issued by the Club and/or our credit card provider.
8. Cancelling and changing a booking
8.1 If you wish to change or cancel your booking, please ensure you do so in good time so as to give others an opportunity to book the pitch that you have booked.
8.2 You must make cancellations of and changes to your bookings in accordance with the cancellation policy, and, in particular, if you wish to make an early departure, you must personally give notice to the Club site staff at the Club site 72 hours before midday on the date you wish to leave and will receive a refund for the nights that you did not stay at the Club site. Where less than 72 hours notice is given, you will be charged for the pitch for the first night after you leave the site, unless you are moving to another Club site. In exceptional circumstances, the site staff may use their absolute discretion to decide whether the contract will be enforced or cancelled.
8.3 We may terminate a contract with immediate notice if you are in material breach of these Club site rules, and the keeping safe on a Club site terms, without refund, or if necessary due to an event outside our control (as defined in paragraph 10.2).
8.4 Where a refund is due, we will process it as soon as possible and, in any case, within 30 calendar days of cancellation being confirmed by the site staff or by us, by cash or on the credit card or debit card used by you to pay or by such other means as are agreed with you.
9. Our liability
9.1 If we fail to comply with these booking terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these booking terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
9.2 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence
(b) fraud or fraudulent misrepresentation
(c) any breach of the terms implied by the Sale of Goods and Services Act 1982.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our control (as defined below in paragraph 10.2).
10.2 An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications and utility networks.
10.3 If an event outside our control takes place that affects the performance of our obligations under a contract:
(a) we will contact you as soon as reasonably possible to notify you and
(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. We will attempt to arrange a new booking with you after the event outside our control is over.
11. Communications between us
11.1 When we refer, in these booking terms, to "in writing", this will include email.
11.2 If you wish to contact us in writing, or if any paragraph in these booking terms requires you to give us notice in writing, you can send this to us by email to uksitesbookingservice@caravanclub.co.uk or by pre-paid post to:
The Caravan Club Limited
East Grinstead House
East Grinstead
West Sussex
RH19 1UA
We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your booking, please see paragraph 8 for how to tell us this.
11.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your booking.
12. Other guest restrictions
In order to maintain the security and safety at all of our sites we prohibit users who have been convicted of, or received a police caution for, a sexual offence (listed in Schedule 3 of the Sexual Offences Act 2003) and have been made subject to the notification requirements under the sexual offenders register or a Sexual Harm Prevention Order. If we are made aware that either yourself or a member of your party are subject to these provisions then we reserve the right to terminate your booking in advance or whilst on site during your stay, without refund.
13. Other important terms
13.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these booking terms.
13.2 You may not transfer a booking to another person.
13.3 This contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
13.4 Each of the paragraphs of these booking terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.5 If we fail to insist that you perform any of your obligations under these booking terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
13.6 Please note that these booking terms and the contract are governed by English law. This means a booking or a contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in a country other than England and Wales you may also bring proceedings in your country of residence.
13.7 We will not file a copy of the contract between us.
View our non-member Club site rules.